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Shipping Fees

·  Shipping fees are based on the destination, size and weight of your item. The shipping fee will be calculated at time of shipment and added to your final charges.

Shipping Options

We work with multiple carriers to offer you different shipping options. UPS is our preferred carrier, but you may also choose FedEx or US Mail. Expedited shipping options are also available for rush deliveries.

UPS

·  Guaranteed delivery time.

·  A signature is required upon delivery. Packages cannot be rerouted or picked up from UPS. Please make sure that someone will be at the shipping destination to receive the package and sign for it.

·  If you have a UPS account you can enter your account number on our Shipping Method page during Checkout and you will not be charged any shipping fees by Carbon XL. Account numbers will be verified with UPS. (Only available in the U.S.)

·  UPS Mail Innovations works with the U.S. Postal Service, UPS provides the pick-up, processing, and interim transportation of parcel/package, with final delivery being made by the U.S. Postal Service.

FedEx

·  A signature is required upon delivery. Packages cannot be rerouted or picked up from FedEx. Please make sure that someone will be at the shipping destination to receive the package and sign for it.

·  If you have a FedEx account you can enter your account number on our Shipping Method page during Checkout and you will not be charged any shipping fees by Carbon XL. (Only available in the U.S.)

US Postal Service

·  USPS can ship packages to PO Boxes. A signature is not required upon delivery. Packages cannot be rerouted or picked up. Delivery times vary by destination, and is not guaranteed. Tracking of packages have some limitations.

Truck/Air Freight (US only)

·  Overweight and/or oversized items can only be shipped by common carrier.

·  Please allow 5-8 business days for delivery to the 48 contiguous states and 10-14 days for Alaska, Hawaii and Puerto Rico.

US Customers

We ship to:

·  Any residential address

·  Your place of business

·  APO addresses

·  US territories and possessions

We do not ship to hotels, motels, resorts, PMB, FedEx or UPS locations.

International Customers

We ship to:

·  Your home address

·  Any US address

·  We do not ship to your place of business, hotels, motels, or resorts.

·  We do not ship to Iran, Sudan, Cuba, Syria, or North Korea.

·  For shipments to Russia, the maximum order value (including shipping charges) is 5000 Rubles per shipment. For Moscow, Nizhniy Novgorod, Krasnodar, Stavropol, St. Petersburg, and Vladivostok the maximum order value (including shipping charges) is 50,000 Rubles per shipment.

·  Oversized items that don’t fit Parcel Services standards will be shipped via Air Freight Forwarder via Door-to-Airport or Door-to-Door service, depending on your location. The carrier will call you to inform you of your delivery method.

·  We reserve the right to block certain products from being shipped outside of the US, based on manufacturer restrictions.

·  P.O. Boxes can only be delivered to via the US Postal Service.

·  You can save and edit your shipping and billing address in the My Account section.